There can be many reasons why your Alexa device becomes unresponsive. And most of the time, you can fix it without the help of customer support. All you need is to be a little patient and check a few things. Let’s take a look at the possible problems you might be facing first.
Problem No. #1: Network & Wifi Issues
When your wifi signal goes bad, you might not be able to connect your Alexa device with other smart devices in the first place. It can also make your Alexa device unresponsive to your commands. Here are certain things you might have to take care of:
Check wifi connection – is the signal weak?
Your wifi signal can be weak for 2 reasons:
- Either there is a problem from the end of your network
- Or, you’ve facing physical barriers in establishing connectivity
In the first case, restarting your router and device can solve the problem in less than a minute. Here’s what you need to do:
- Turn off wifi from the device.
- Switch off the router.
- After 30 seconds, restart your router.
- Once it settles, turn on wifi in the device again.
Coming to the physical barriers, you need to know that doors and walls create a problem. At the same time, you can’t just keep them stuck to each other. So, here’s what you need to do:
- Keep your Alexa device at a minimum distance of 3 feet from the router.
- If they are in different rooms, ensure the doors in-between are open.
- The two devices you’re trying to connect can neither be too far away nor be sticking too closely. Make sure the distance is at least 8 inches between the two.
Did you ever change your wifi password?
Are you using one of the devices after a long time? Enough that you may have changed the wifi password in-between. If yes, then you need to enter the new password in that device because it surely isn’t connected even if it is showing the sign.
Are both the devices connected to the same wifi?
Suppose, you’re trying to connect your smart speaker with your phone. Your speaker could be connected to wifi but your phone could be having mobile data. In that case, you connect your phone to the same wifi and then try connecting the 2 devices.
Problem No. #2: You Cannot Pair it with a New Device
It’s a possibility that your new device simply isn’t compatible with Alexa. In other cases, it might need a set-up too. You can do so by logging into www.alexa.amazon.com or use the app in the device. Once you’ve entered the credentials correctly and logged in successfully, you need to restart both the Alexa and the connecting devices.
Problem No. #3: Bluetooth Connectivity Issues
If unpairing and then reconnecting your Bluetooth connection doesn’t work here, you’re most likely to have software issues. Usually, most of our devices are set on auto-update when it comes to the operating software. However, there are chances when you may not have updated one of them due to some reason. This may cause connectivity issues and all you need to do is upgrade and restart.
If you’re facing the problem with a new device, do check its Bluetooth profile for once. It needs to support audio/video remote control and advanced audio distribution in order to be compatible with Alexa.
Problem No. #4: Loose Cable Connections
This applies to devices that you need to plug in for making them work. These include smart bulbs, smart plugs and some models of smart speakers. If they’re a little loose, you need to unplug and replug again properly so that the device gets to start.
Problem No. #5: Alexa Device is Unresponsive to Most of Your Queries
You know your device is clearly on, yet it is awfully quiet when you’re making a query. You need to know that it won’t respond till it hears the word “Alexa” first. You need to pronounce it clearly and ensure that there isn’t any background noise. If 2 or more people speak together, the Alexa device will become unresponsive.
If your Alexa device is new, it might be better to go over a voice training session. You need to go to your app settings and create a voice profile. Here, you need to tap on the screen and randomly ask or tell Alexa something. You keep repeating it for a while and turn on the voice recognition feature. This is surely to enhance your experience with the voice assistant.
Problem No. #6: Your Alexa Device is Unresponsive to Specific Queries
Maybe you want to stream a particular movie but Alexa isn’t responding. Check for 2 things – is this skill disabled for Alexa or is it blocked by parental control? Either of the 2 could make your Alexa device unresponsive. Even if the skill is enabled, you can disable it and then enable it again.
Problem No. #7: Your Alexa Device Can’t Make Calls
Suppose, you have saved a contact by the name “Alice Work”. There may be another contact named “Alice Grey” in your phone too. Now, if you ask Alexa to call “Alice”, it might actually be confused which Alice is it supposed to call. So, make sure that your instructions are according to the exact contact information in your phone.
If this is not the case, you can try restarting the app or the device itself and try again.
Problem No. #7: You Can’t Stream Music and Videos
Streaming audio and video does consume a lot of data. Hence, you need to check how much bandwidth you have. If too many devices are connected to the same network, you might want to turn it off in a few. Else, try troubleshooting the error in your smart device.
Problem No. #8: You Can’t Understand Why Your Alexa Device is Still Unresponsive
If the internet, software, bluetooth and cables are all ok, then maybe you need to start with unpairing the device. After doing so, you can turn off both the devices. After around 30 seconds, you can restart your devices and then ask Alexa to discover all devices again. Pair your devices once again and it should work.
Is Your Alexa Device Responding Now?
We’ve pretty much listed all the possible problems you could be facing with your Alexa device and they all have a solution. After trying literally everything up here, if your Alexa device is still unresponsive, you might contact customer care. However, that would be a rare situation because this AI-voice assistant is pretty easy to take care of.